Digital Courses, Recorded Lectures & E-Learning Content
Operational Rationale: Digital educational content delivers immediate, irrevocable access upon payment confirmation. Once curriculum video streams or proprietary PDF study materials are accessed, they are legally classified as consumed digital services.
Informed Decision Guarantee: To ensure complete transparency, The Vision Academy Plus provides extensive free preview lessons, detailed chapter-by-chapter curriculum outlines, sample video teasers, and faculty introductory lectures prior to checkout. Students and parents are strongly encouraged to inspect these free demo materials before completing fee payments.
Physical Store Items & Science Lab Kits (7-Day Replacement)
Physical merchandise purchased through our store (including official Academy backpacks, student hoodies, practical notebooks, and high school Science Lab kits) is eligible for replacement within seven (7) calendar days of delivery under the following conditions:
- The item was received in a physically damaged or broken state due to courier transit.
- The item exhibits verifiable manufacturing defects or missing components.
- An incorrect product size or variant was erroneously dispatched.
• Clear unboxing video or photographic evidence must be transmitted to our support desk via email within 48 hours of parcel receipt.
• Upon verification, a replacement parcel will be dispatched within three (3) business working days at zero additional shipping expense to the student.
Campus Batch Transfers & Live Cohort Adjustments
For offline classroom admissions and live cohort batches conducted at our campus in Basantari, Godda:
- Batch Transfer Window (48 Hours): If an enrolled student encounters an irreconcilable timing clash with regular high school hours or collegiate practicals, a formal batch transfer petition may be lodged within 48 hours of registration.
- Seat Availability Reallocation: Academy administration will transfer the student to an alternate morning or evening live batch subject to physical seating capacity in the target section.
- Non-Transferability: Enrollments are non-transferable to another individual student.
Payment Processing, Double Debits & Auto-Reversals
In rare instances of mobile network fluctuation, banking server timeout, or interrupted checkout handshakes:
If your bank account, credit/debit card, or UPI app was debited but the course was not unlocked on your dashboard, the excess debited amount will be automatically reversed by our payment gateway (Razorpay / NPCI Banking Network) to the original payment source within 5 to 7 business banking days.
You may forward your banking transaction reference (UTR number / Payment ID) to our accounts desk for immediate expedited reconciliation tracking.
Cancellation Request Procedure & Support Escalation
To submit a refund or batch transfer inquiry, please follow the formal escalation protocol:
- Send an email to thevisionacademybasantrai@gmail.com with the subject line formatted as:
[FEE INQUIRY] - Order ID & Student Name. - Include your registered student phone number, payment transaction receipt, and clear rationale for the request.
- Our Grievance Officer will review your application and respond with resolution status within 24 to 48 business hours.