Student Support Policy
Dedicated to academic resolution, technical stability, and continuous student assistance across Godda and online learners.
Academic Doubts & Faculty Response SLA
Every student has direct access to our subject faculty via the Community Discussion Forums and classroom sessions.
• Forum Inquiries: Our verified instructors will address forum queries within 24 to 48 hours.
• 1-on-1 Mentorship: Students scoring below 60% on weekly OMR mocks are provided priority 1-on-1 concept clearing sessions.
• Board Pattern Reviews: JAC Board and CBSE subjective answer sheets are reviewed and annotated within 3 days of submission.
Helpline & Operating Hours
Our administrative and student support desk is stationed at the Basantari campus and is reachable through the following official channels:
Technical Support & Portal Access
For password resets, PDF download errors, or video playback buffering issues, students may raise an issue via their student dashboard. Most portal bugs are diagnosed and rectified within 4 to 6 working hours by our technical operations team (ALATIX STACK Core Team).